Two Locos Back From Warranty Repair

Last fall, I had two new locos that had to go back for warranty repair. Over the post month, I got both of them back without problems. The first was a Broadway Limited N CSX AC6000. This showed some signs of life, but it didn't move on either DCC or DC. I contacted BLI support, which told me it needed a hardware reset and then gave me elaborate instructions on how to do this. I replied that for that kind of money, I want to get this done under warranty service, and they gave me an RA, I sent it in, I waited maybe 12 weeks, and it came back and ran fine.

Then I got a Kato CSX AC4400CW with factory installed DCC. The decoder ran OK for maybe 30 seconds out of the box, but then would either switch to creeping or switch to maximum speed without control input, and to stop it, I needed to disconnect track power. I checked the Kato web site, and it said no need to get an RA, if it's within the warranty period, just send it in with a note sayng what's wrong, the receipt, and return address. The web site also notes that new or not, Kato will not honor the warranty on anything purchased from eBay. I sent this in and got it back with a new decoder within maybe 10 weeks.

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